Customer Care Policy

Longmynd service station endeavours to provide outstanding levels of service to all our customers. It is our intention to ensure that every customer can expect the highest quality of workmanship, be treated in a courteous and friendly manner and be assured that their vehicle is in the best hands possible.

To ensure we achieve this, continual investment has been made in our facilities, equipment and training, our staff are fully trained and use the latest and best quality equipment on the market.

In recognition of the quality standards we achieve we have been accredited as a Bosch Car Service Centre. To qualify for this accolade, we receive regular audits to ensure we continue to meet with the highest standards possible within the automotive industry.

At Longmynd we ensure we comply with environmental legislation. All the waste oils, fluids, filters, etc that are removed from your vehicle are disposed of in a responsible manner.

As a proactive business, we are continuously seeking to make improvements and we fully recognise that the future success of our company relies upon us ensuring our customers are happy. It is always our objective to provide you with a high standard of customer service at all times. However, we are human and recognise that things can go wrong occasionally and when this occurs we are committed to resolving matters promptly and efficiently.

If you are an existing customer and you have any comments with the service you have received or any concerns or queries, then do not hesitate to contact myself, Lee Reynolds (director). Be assured that my main concern is to provide excellent customer service. Please contact me.